Visitor Services Operations Manager

The Royal Albert Hall is an exciting and energising place to work. For over 150 years we have been inspiring artists and audiences worldwide with the

The Royal Albert Hall is an exciting and energising place to work.  For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life-enriching, unforgettable experiences for everyone.

We are seeking a highly organised Visitor Services Operations Manager to fulfil a range of event planning, administrative and duty management responsibilities. Your meticulous planning and detailed briefing documents will ensure that our Visitor Services team are able to deliver exceptional levels of service, in a safe environment, with a tailored operational plan for each and every event.  You will look for opportunities to improve the visitor experience for new and returning events.

A key part of this position will be undertaking the role of Duty Manager for a range of events. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations.  You will hold responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions, and reputation are upheld. Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of service offered to all our visitors including both customers and promoters is of the highest quality.

Please see the recruitment pack for more detailed information about this role and how to apply.

The closing date for all applications is at 12pm on Wednesday 12 February 2025.  Applicants must be available for a first interview on the week commencing ­­­­­­­17 February 2025.

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.