Visitor Experience and Operations Manager

Job Summary The Visitor Experience and Operations Manager is a pivotal role and overall champion of all visitor facing activity at The Historic Dockyard Chatham, possessing the knowledge and understanding of visitor requirements spanning across a large multi-use estate. The successful candidate will be crucial Job Description The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate, delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community. As a registered charity, Chatham Historic…

Job Summary

The Visitor Experience and Operations Manager is a pivotal role and overall champion of all visitor facing activity at The Historic Dockyard Chatham, possessing the knowledge and understanding of visitor requirements spanning across a large multi-use estate. The successful candidate will be crucial

Job Description

The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate, delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity, Chatham Historic Dockyard Trust employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community.

The Role

As we look to the next 10 years, growing our audiences is a core focus for our strategy. We are dedicated to innovating and personalising our visitor engagement methods to better connect with priority audiences.

We are looking for a dynamic and experienced Visitor Experience and Operations Manager to lead and shape the future of our visitor experience. This pivotal role is the overall champion of all face to face visitor interactions at the Historic Dockyard, playing a crucial part in shaping the future visitor experience and their interaction with the Dockyard’s rich history. Working with the Senior Leadership team, they will deliver a world class, commercially viable and exceptional experience that aligns with the Trust’s new 10-year strategy.

This position will require a mix of leadership skills, operational knowledge, and strategic thinking. Spanning across a large, multi-use heritage estate, this role sits at the centre of the operation, helping to maintain the Dockyard’s cultural and historical significance while driving commercial success and creating meaningful experiences for all visitors. This role will also be central to the development and delivery of the Trust’s broad ranging events and experiences programme.

Job Requirements

https://thedockyard.co.uk/opportunites/visitor-experience-and-operations-manager/

Job Responsibilities

https://thedockyard.co.uk/opportunites/visitor-experience-and-operations-manager/