Partner Success & Operations Manager

Job Summary

This is a partner-facing role and includes everything from setting up the experience and on-site training, to ensuring the long-term success and satisfaction with our solutions through ongoing KPI tracking and technical functionality.

Job Description

Key Responsibilities:

• Implementation and Project Management:
  • Act as the primary point of contract during the implementation phase, building strong relationships with partners.
  • Plan, coordinate and execute partner implementation projects ensuring timely and successful delivery.
  • Working with Smartify team and Partner stakeholders to Understand partner needs and tailor implementation plans to align mutually agreed goals and objectives.
  • Develop and maintain detailed project plans, including timelines, milestones, resource allocation and risk management strategies.
  • Collaboration cross-functionally with internal teams (sales, product, design, content, support).
• Account Management & Operations:
  • Day to Day Operational Management
  • Scheduling and managing logistics deliveries.
  • Regular on-site visits to partner sites to assess and quality assure hardware and operations.
  • Regular on-site visits to partner sites to lead training sessions for visitor service staff and stakeholder management.
  • Develop success metrics and conduct regular check-ins to track progress against defined objectives
  • Advocate for partner needs within the organization to enhance satisfaction and retention.
  • Conduct regular status meetings, providing updates to stakeholders and addressing potential roadblocks.
  • Liaising with third-party vendors for deliverables and contract management.

Job Requirements

Qualifications:

• Bachelor’s degree.
• 5 years of experience in project management, partner success of a similar role. Onsite operations experience in visitor or heritage attractions is desirable but not essential.
• Experience in IT support desirable.
• Proven track record of management in multiple projects with competing priorities.
• Experience working in SaaS, tech, visitor experience or a related industry preferred.

What We Offer:

• Flexible remote-first working environment
• Professional development opportunities
• A vibrant, inclusive company culture that values diversity and innovation