The creative’s guide to small business basics

Whatever your passion, it pays to be both a creative practitioner and a practical businessperson.

Painter, potter, designer, writer, editor, 3D printer – you love your creative practice and believe the time is right to take the next step. You’re ready to ditch the day job and become a full-time self-employed creative. Congratulations!

Inevitably, your creative practice is only sustainable and financially viable in the long term if you think of it as a business. The ability to think like a businessperson is essential if you are to survive and prosper as a sole trader in the freelancer and gig economy.

Here’s our guide to taking care of the business essentials so you can spend less time worrying about the details and more time doing what you love.

SET SOME GOALS

Before you take the leap, set some goals so you have clarity around where you’re headed and what you want to achieve. Think about three essential criteria: Creative, Financial, and Lifestyle.

The idea of working from home in your yoga pants may be appealing, but as many have found during COVID, it can be a lonely and frustrating experience. How much time do you want to spend working in, and on, your business? What are your creative goals? How much money do you want (or need) to make?

If you’re making the transition from paid employment to being a sole trader, you may face a substantial drop in income. And with more than 60% of all small businesses failing in the first three years, this is no time for rose-coloured glasses.

Consider the personal and professional skills you will need to manage your business in areas such as client relationships and negotiation; time management and meeting deadlines; basic bookkeeping and financial management; and sales and marketing. Do you need to upskill in any of these key areas before you go out on your own?

There is plenty of useful information available to help you make these decisions.

The Federal Government’s business advisory service is a good place to start. This site also includes a clear guide to understanding the difference between a hobby and a business, and the key steps such as getting an ABN and registering a business name. Your state government will also have a small business hub, so research what’s available locally.

HAVE A BUSINESS PLAN

It’s important to translate your goals into a meaningful business plan. This doesn’t have to be long and complex like something you’d write at uni. A simple two-page statement will help you focus and stay on track. You can begin with a few headings and some bullet points mapping out your vision, goals, milestones and financial forecasts.

A meaningful business plan should include these key items:

  • Value Proposition – what are you really offering your clients?
  • Target Market – who are the clients for your product or service?
  • The Marketplace – how much competition is out there already?
  • Point of Difference – how will you differentiate yourself from the competition?
  • Sales & Marketing – what are your strategies for promotion? People can’t buy from you if they don’t know about you!
  • Budget & Financials – how much money do you need to get established? What is the projected cash-flow (in and out) and how long can you self-fund the business? Do you have an income stream in the meantime?

Think about your business plan as a road map. You know where you want to go, you just need to have some clear directions to get you there. 

IT’S ALL ABOUT THE MONEY!

It’s important to begin with a good understanding of the finances. The days of turning up at tax-time with a box of faded receipts are long gone. Try to find an accountant who understands the creative industries and the special taxation provisions that apply to the Australian arts sector. Getting a professional tax return lodged is usually money well spent. But as you’ll probably only see your accountant once a year at tax time, it’s important that you understand the basics of bookkeeping.

As a freelancer or sole trader, you’ll probably have numerous clients at any one time. You need to know who owes you money and when that money is due. You also need to know how much you owe and when those bills are payable.

There are many easy-to-use accounting programs out there, such as xero, quickbooks, rounded and others, or you can go with a simple spreadsheet (or even an old-school handwritten ledger) but whatever you choose, be sure it’s simple to use and easy to keep updated.

Being able to see your true financial position at a glance, on screen or on paper, is great for your peace of mind. 

Remember to keep accurate records of all expenses so you can claim these deductions at tax time and do keep the receipts (paper or digital) in case you’re asked to provide them later.

Read: Things the taxman told me: advice from the experts

Try to work on a minimum 12-month cashflow forecast so you have a good guide to your ongoing financial position.  The Taxation Office also has a clear guide to starting your own business with a focus on the financials.

MARKETING & PROMOTION

Whatever your creative specialisation, you’ll need to market yourself if you want to sell your work to more than your family and friends. Marketing and promotion doesn’t have to cost a fortune and there are some effective low-cost ways to get your name out there:

  • Maintain an online portfolio (you can use a free platform like Weebly) and ideally have an online sales facility.
  • Have a strong social media presence that you can keep up to date. ArtsHub’s visual arts editor Gina Fairley says it’s best to focus on a couple of platforms and do them well.
  • Write blogs or journal articles to showcase your ideas.
  • Join all the relevant groups in your area – the writers’ centre, film hub, craft centre etc.
  • Attend art fairs and events.
  • Volunteer on projects to build your contacts, get exposure, and add to your portfolio
  • Enter competitions and awards.
  • Giving back can also be good promotion – donate some work to a local charity auction or take on a pro bono client.
  • Do some business networking as well as creative networking – local business groups and associations can provide welcome support to sole traders.

For many creatives, accessing grants and tenders is an important source of work and income. Have a system in place to find out about these promptly and brush up your writing skills to compile winning grant applications and tender documents.   

Read: Artists Essentials Toolkit video #2: Getting your art noticed online

KEEP IT SIMPLE

We’ve all heard the adage that ‘you have to work on your business as well as in your business,’ and it’s absolutely true. You have to take care of business. But it’s important to minimise the time you spend on housekeeping and administration and maximise the time you spend doing what you do. This means streamlining the basics and having clear, simple processes in place for the tasks you do regularly.  Depending on your business, this may be:

  • Keeping social media and websites up to date.
  • Sales management functions such as invoicing, packaging and shipping.
  • Contracts and negotiationa good contract protects both you and the client.

Review the tasks you do regularly and streamline them to save you time and money.

WHAT’S IT WORTH?

Many creatives find it difficult to put a price on what they do. It might take 20 hours of solid work to write the copy for a client’s website, but what is the client willing to pay?

There are two main ways to set your prices: the cost of business model and the competitive model.

The cost of business model factors in all your overheads and the amount per hour (day/week) that you want to be paid. You will then come up with a price per hour for your work, remembering to allow 30% or more for tax. So if you need to make $90 per hour and the copy takes 20 hours to write, that’s around $1800 you need to quote for the job.

The competitive model means looking at others in the marketplace and charging a similar fee. So if other freelance writers in your area are asking $80 an hour, you adopt that as your rate. In reality, most freelancers probably use some intuitive combination of the two models.  

It’s important to be realistic about your overheads and costs of sale when you set your prices. Be wary of the temptation to offer big discounts to attract clients – it can be very difficult to increase your prices later. And it’s important to set clear payment terms to keep your cash flowing in the right direction!

MANAGE YOUR WORKLOAD

Yes, it’s great to get new jobs and new commissions but be sure you can manage the work. Having a backlog of orders may seem like a good problem to have, but are those clients are going to be happy with your completion dates? And if you say they can have the design by Friday, you have to be sure you can do it on time and at your usual high standard.

Be careful not to over-promise and then under-deliver in your eagerness to get work – you want to delight your clients, not disappoint them. And as we all know, ‘life happens’, so always allow yourself a margin for the unexpected. Try setting up systems with reminders and alerts so you don’t miss meetings or deadlines. Don’t forget that managing your workload also means scheduling some ‘me’ time for mindfulness and relaxation. This helps you stay focussed and keeps you feeling inspired. 

There is nothing more fulfilling than turning your passion into your profession, so always give yourself the utmost chance of success.

Dr Diana Carroll
About the Author
Dr Diana Carroll is a writer, speaker, and reviewer based in Adelaide. Her work has been published in newspapers and magazines including the SMH, the Oz, Woman's Day, and B&T. Writing about the arts is one of her great passions.