Our career tips aren’t just for employees, employers can learn a thing or two from us at the hub as well and one of those things is to “define the job.”
Job descriptions need to be 100 per cent accurate. Don’t leave out the menial task of ‘answering phones’ because when the new employee is asked to complete tasks below their perceived station, no one is going to be happy. You’ll get off on the wrong foot from the get go, staff turnover will be high, and you’ll lose money.
It is the responsibility of the employer to make the job clear from the word go. Ask questions to make sure your position is understood and use specific measurable expectations. Avoid vague wording such as “dealing with clients” and instead use descriptions such as “on any given day you will interact with up to 50 customers via phone and email.”
This advice also stands for current employees. With the work force moving at anything but a glacial pace these days, roles are constantly shifting and employees are asked to take on new tasks. Review job descriptions at least every six months to make sure they are accurate and that your employee is happy.
